Situs23 believes that enjoyable betting and gaming can only happen when you play with a clear head and in full control. This page is your complete guide to how we help you stay on a healthy track.
Playing at Situs23 — whether Sports Betting, Slots, Live Casino, or Bingo — should be a source of enjoyable entertainment, not stress or financial pressure. And we fully understand that the line between "healthy entertainment" and "a problematic habit" can blur if not kept in check.
That is why responsible gaming is not just a formal policy at Situs23 — it is part of our platform's DNA. Every control feature we develop, every guide we write, and every training session we provide to our support team is rooted in one belief: the long-term well-being of our members matters far more than the platform's short-term gain.
Many people who play online do so casually and in full control for years without any issues. But that is not the case for everyone, and warning signs are not always obvious at first. Situs23 is here to make sure you have all the tools you need to keep playing healthily — and if you need help, our team is ready to support you without judgment.
Always remember: Betting is entertainment, not a financial solution. Only use funds you are prepared to lose, and never play under emotional pressure or to recover losses.
All situs23 members are encouraged to read this page at least once — not because anything is wrong with the way you play, but because knowing these tools exist gives you extra peace of mind. And if you ever feel your gaming is shifting from entertainment to something heavier, you'll already know where to turn for help.
This page is also intended for the people around you — family members or friends who may be concerned about someone they care about. Situs23 welcomes family involvement in the responsible gaming ecosystem.
The situs23 support team is available 24 hours a day, 7 days a week. No question is too small or too sensitive. We are here to help.
All these features are available free of charge to all situs23 members and can be activated at any time from the account settings menu.
Set your own maximum deposit limit per day, week, or month. Once the limit is reached, the system automatically blocks additional deposits — there is no way to "override" a limit you have set for yourself.
Set a maximum loss limit within a given period. When your cumulative losses reach the amount you specify, your account is automatically locked from placing new bets until the next period. This feature helps prevent chasing losses.
Enable notifications that remind you every 30, 60, or 90 minutes how long you have been playing in the current session. Notifications appear on screen and give you the option to continue or take a break.
Set how long you are allowed to play in a single session before the system forces a break. Once your chosen duration is up, the session ends automatically and you must wait through a mandatory break before continuing.
If you feel you need a break from the platform temporarily or permanently, the self-exclusion feature lets you close access to your own account. You can choose a period of 7 days, 1 month, 6 months, 1 year, or permanently.
Need a short break without going through the full self-exclusion process? The temporary freeze feature lets you block access to your account for 24 hours up to 7 days — just activate it and your account is immediately inaccessible for that period.
All these tools are designed to be as straightforward as possible — no waiting for approval, no lengthy forms.
You can set all your financial limits directly from the Settings → Responsible Gaming menu inside your account.
For self-exclusion or if you have trouble accessing the settings menu, our support team is available 24/7.
Our policy: When a member submits a self-exclusion request, our team will not attempt to persuade them to cancel or delay that decision. Your request will be processed immediately, respectfully, and without unnecessary questions.
Recognizing the signs early is far better than waiting for problems to escalate. Here are some indicators to watch for — the more that feel familiar, the more important it is to take action now:
Playing with money intended for essential needs — bills, food, or loan repayments
Continuing to play to recover losses (chasing losses), even after repeated failures
Hiding gaming activity from loved ones or lying about how much has been spent
Feeling restless, irritable, or unfocused when not playing
Your mind is constantly occupied with plans for the next gaming session, even during other activities
Borrowing money or selling belongings to fund gaming activity
Needing to bet increasingly larger amounts to get the same enjoyment as before
Experiencing declining work performance, relationship problems, or social isolation due to gaming activity
Answer these questions honestly to yourself. No one is judging you here — this is solely to help you understand your own situation.
Have you ever played longer than you originally planned?
Have you ever increased your bet amount to "chase" a previous loss?
Has someone you trust ever expressed concern about the way you play?
Have you ever felt the need to hide how much time or money you've spent on gaming?
Has playing started to feel like an obligation or a way to escape problems rather than entertainment?
Have you ever tried to stop playing but been unable to do so?
If you answered "yes" to two or more questions — especially those marked in red — this could be a signal that you need a break or further support. Reaching out to our team is a brave and right step.
If you or someone you know is in a situation requiring immediate help with gambling addiction, contact us or seek professional counseling.
Situs23 is built to be an enjoyable and sustainable place to play. With all the available control tools and a support team ready to assist, you can focus on enjoying Sports Betting and your favorite games with complete peace of mind.
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